Refund policy

At Cristiano D, we are dedicated to providing an unparalleled genuine experience. This includes meticulous craftsmanship, exceptional customer service, and transparent policies that ensure your satisfaction. We understand that purchasing luxury items online requires trust, and we strive to build that trust with every interaction.

We accept returns or store credit after 7 days on online orders upon receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case of a specific incident with your order, please contact us. 

Unfortunately, sale items and gift card orders are not eligible for a return, or items that have been damaged due to misuse or negligence. We can offer a store credit with a 15% discount.

In certain instances, we offer exchanges for items of the same value or for a different size or color, subject to availability.

Customers will be responsible for shipping costs associated with the exchange.

 

To start a return, you can contact us at hello@cristianod.com. 

You can always contact us for any return question.  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.